Knowledge that Transforms

On top of not defining explicitly the relationship between multidimensional constructs and their dimensions, many management researchers have conducted their analyses of multidimensional constructs at the dimension level only and assumed that these analyses would be valid at the construct level. This article discusses the potential problems of these practices. Data from two reported management studies are reanalyzed to show that different conclusions might be arrived when analyses are conducted at the construct rather than the dimension level. This finding is especially true when the multidimensional construct is defined under the latent model. Implications are discussed.

Multinational corporations (MNCs) often assign expatriate executives overseas to transfer knowledge, yet prior research has not specifically examined the utilization of expatriates as a strategic resource to facilitate knowledge transfer and enhance foreign direct investment performance. Drawing from the resource-based view of the firm and the international strategy literature, the authors argue that assignment of particular expatriates to the subsidiary will enhance subsidiary performance and that the knowledge transferred into the subsidiary through expatriates will mediate this relationship. Results based on MNCs’ subsidiaries in China showed that using expatriates with motivation and adaptability for knowledge transfer enhanced subsidiary performance and that this relationship was mediated by knowledge transferred into the subsidiary; using expatriates with technical skills did not directly affect subsidiary performance but had an indirect effect on performance via knowledge transferred into the subsidiary. They also discuss the implications of their findings for the resource-based view of the firm and international strategy research.

This study examines the relationships between team goal orientation, the team self-regulation tactic of team planning, and team performance of 91 student teams engaged in complex decision-making tasks requiring analytical skills. In contrast to previous findings involving individuals, the authors' results indicate that team performance-prove goal orientation, but not team learning goal orientation, influenced team performance through its impact on team planning. Implications of these results are discussed in terms of enhancing team performance by emphasizing team planning and team performance-prove goal orientation.

The authors report two studies exploring the role of a manager’s empathy in delivering negative news more fairly. In Study 1, 132 practicing managers completed a scenario task in which a layoff was to be communicated. Trait empathic concern predicted interpersonal and informational justice of written messages. In Study 2, 81 students provided face-to-face feedback to a confederate, which was videotaped. An empathic induction resulted in higher levels of interpersonal and informational justice relative to a control group. Furthermore, the empathic induction had a greater effect on interpersonal and informational justice for communicators who were high (versus low) in moral development.

The present investigation explored how emotional display rules at work differed as a function of discrete emotions and specific work targets. Display rules for the positive emotion of happiness were most likely to involve expressing the emotion as felt or expressing it with less intensity than is felt. Display rules for the negative emotions of sadness and anger were equally likely to involve showing nothing of the emotion or showing the emotion with less intensity than is felt. In contrast, display rules for fear, disgust, and contempt were most likely to involve showing nothing of the emotions. Furthermore, display rules differed across organizational targets, with the most control over emotional displays occurring for customer targets and the least control occurring for coworker targets. In sum, emotional display rules at work appear to be much more complex and nuanced than has been shown in previous organizational research.

In the years since the last major review of conflict, the primary thrust in the research on conflict in organizations has shifted the emphasis away from dyadic conflict and toward the study of intragroup conflict. Influenced by Jehn's work, this body of research has largely focused on distinguishing between conflict types; most notably task versus relationship conflict. However, this research has focused on within-level relationships, thus neglecting the multilevel nature of intragroup conflict and its emergence processes. After reviewing the antecedents of conflict across levels, the authors examine the constructs and processes common to the intraindividual, dyadic, and group levels as well as those that are unique to each level and the cross-level influences of those constructs. The authors conclude by proposing a multilevel model of group conflict that integrates the individual, dyadic, and intragroup levels of analysis.

This meta-analysis investigates gender differences in mentor- and protégé-reported experience in mentorships as well as career and psychosocial benefits. There are no gender differences in experience as a protégé or protégé receipt of career development, but male protégés report receiving less psychosocial support than female protégés. Furthermore, males are more likely to serve as mentors than females and report giving more career development than female mentors. Conversely, female mentors report providing more psychosocial support than male mentors. In most cases, effect sizes are small and heterogeneous, providing important implications for future research.

Because a firm's optimal knowledge search behavior is determined by unique firm and industry conditions, organizational performance should be contingent on the degree to which a firm's actual level of knowledge search deviates from the optimal level. It is thus hypothesized that deviation from the optimal search, in the form of either overexploitation or overexploration, is detrimental to organizational performance. Furthermore, the negative effect of search deviation on organizational performance varies with environmental dynamism; that is, overexploitation is expected to become more harmful, whereas overexploration becomes less so with an increase in environmental dynamism. The empirical analyses yield results consistent with these arguments. Implications for research and practice are correspondingly discussed.

This study investigates the impact of customer interpersonal and informational injustice on service workers' emotional labor (surface acting). Results from a study conducted on 152 bank tellers in Germany showed that customers are evaluated by employees as a potential source of unfairness. Perceptions of customer justice were found to interact with individual differences in perspective taking in the prediction of surface acting such that the negative effect of customer injustice on surface acting was stronger for those low in perspective taking (compared to those high in perspective taking). Although anger was expected to mediate this moderated effect, this hypothesis was not confirmed. Considering the results post hoc, a revised theoretical model is proposed based on Cropanzano, Weiss, Suckow, and Grandey's model of justice and emotional regulation. Future research is needed to test this model and determine what leads employees to deploy emotional regulation strategies when faced with unfair customers.

The authors studied panel data for corporate governance ratings in 50 countries between 1997 and 2005 to understand what the country-level predictors of corporate governance legitimacy might be. Using neo-institutional theory, they found that all three pillars of institutionalization influenced perceptions of corporate governance at the national level—specifically, (a) the greater the extent of law and order, (b) the more the culture emphasized global competitiveness, and (c) the less the prevalence of corruption, the higher the corporate governance legitimacy within a nation. This study refines and extends the comparative corporate governance literature, as well as the neo-institutional perspective.