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Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction

Christopher D. Ittner; David F. Larcker

Journal of Accounting Research 1998 36, 1

Christopher D. Ittner, David F. Larcker, Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction, Journal of Accounting Research, Vol. 36, Studies on Enhancing the Financial Reporting Model (1998), pp. 1-35

Competition, Efficiency, and Cost Allocation in Government Agencies: Evidence on the Federal Reserve System

Ken S. Cavalluzzo; Christopher D. Ittner; David F. Larcker

Journal of Accounting Research 1998 36(1), 1

Governmental agencies, Cost allocation, External Competition, Efficiency

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Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction

Competition, Efficiency, and Cost Allocation in Government Agencies: Evidence on the Federal Reserve System