Frontiers: The Effect of an Ad Ban on Retailer Sales: Insights from a Natural Experiment
A natural experiment reveals that an ad ban reduces sales of a grocery retailer by 6% but does not affect overall market size.
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Getting a Break in Bargaining: An Upside of Time Delays
This paper studies the impact of nonstrategic seller-induced delays on the buyer’s willingness to pay in price negotiations.
Call Me Maybe: Does Customer Feedback Seeking Impact Nonsolicited Customers?
When small business owners in Rwanda start seeking feedback from some of their customers, we find that customers from whom feedback is not sought also respond to changes made by the businesses by increasing their sales at these stores.
The Evolution of Discrimination in Online Markets: How the Rise in Anti-Asian Bias Affected Airbnb During the Pandemic
Anti-Asian bias surged on Airbnb during COVID-19. Hosts with Asian names experienced a 20% decline in guests, resulting in 180–330 monthly losses.
Modeling Behavioral Dynamics in Digital Content Consumption: An Attention-Based Neural Point Process Approach with Applications in Video Games
This paper develops a novel attention-based neural point process approach to model behavioral dynamics and predict future activities of consumers in digital content consumption.
Do Sellers Benefit from Sponsored Product Listings? Evidence from an Online Marketplace
This paper shows that consumers prefer organic listings in the top-ranked positions to sponsored listings of the same product/position in an online marketplace.
Amplifying Consumers’ Voice: The Federal Trade Commission’s Report Fraud Website Redesign
We study a website redesign that increased consumer complaints to the Federal Trade Commission.
Estimating Sparse Spatial Demand to Manage Crowdsourced Supply in the Sharing Economy
This paper develops a structural approach to guide provider relationship management decisions by a sharing economy platform that crowdsources supply.
Bad Apples on Rotten Tomatoes: Critics, Crowds, and Gender Bias in Product Ratings
This paper shows that movie crowd reviewers provide evaluations that are biased against movies with a stronger female presence relative to professional critics.
Buying from a Competitor: A Model of Knowledge Spillover and Innovation
This paper builds a game theory model that shows how buying from a competitor affects incentives to invest in innovation.